DELIVERY INFORMATION 

What You Need to Know

Orders are generally dispatched within 3-5 business days based on availability. However, during the Christmas period from November to December, our shipping times will be longer (5 to 6 business days).

Please note that if you request to modify orders, your current order will be cancelled and a new order will be created.

Plug Calling will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We are not offering Saturday shipping.

PLUG-CALLING Packaging Bags are extremely limited. In production and reserved for items from our most recent collection.

SHIPPING TIME DOES NOT INCLUDE WEEKENDS AND HOLIDAYS.

While we aim to dispatch orders as quickly as possible, there may be longer waiting times during busy periods. If you are not present when the delivery is made, you should get a card with your tracking number allowing you to pick up your order from your local depot.

DELIVERY FOR UK RESIDENCE:

Standard Shipping: Free Shipping (orders over £40 are delivered free of charge). Orders under this limit will be subject to a postage charge of £3.50.

INTERNATIONAL ORDERS

PLUG-CALLING ships around the world using Royal mail, please select your dstination to checkout. International orders will typically be processed within 5-7 days of being shipped. All duties and taxes payable on receipt of the goods will be charged to the recipient.  

RETURNS POLICY 

Returned items must be unused, in original packaging, with original garment tags still attached and without odour. Orders should be sent back to us within 14 days from receipt date. Returned goods can be exchanged if it wasn't bought on sale (this does not include original delivery costs). You are responsible for the cost of returning your order. Plug Calling has discretion to send back any used or damaged item.

Plug Calling does not offer cash refunds, returns can either be exchanged for another item/size or a credit note via our online store will be issued at the value of the returned product. Postage costs are not included in the value of the credit note.